How Chatbots Can Make Your Business Secure

Written by: Mr. Mohar V

How Chatbots Can Make Your Business Secure

Security is a term whenever arises it creates a doubt in everybody’s mind.

Is my phone secured? Is my data secured? And whatnot.

We always ensure that our system, our data, everything is safe and secure.

Therefore, we take every possible step to ensure safety. However, many times security question pops when getting in a conversation with Chatbot. You’ve probably seen them when you visit a bank or credit card company website, a car sales website, or even a software business.

Whenever you land on any website’s page, there will be a pop-up that says something like “Hi, how can I help you? “Or is there anything you’re looking for? “If you reply to the prompt, your chat with the bot will begin. We do reply to such chatbots, talk to them, and share with them the details and data.

The ability to easily cross channels, to obtain information to perform a task is one of the main advantages of chatbot technology. However, the possibility that private information can be shared or business vital information leaked increases significantly with all this cross-channel communication and exchange of information.

But are these chatbots secure?

Verification and permission are the two main security processes for chatbots. The former refers to the verification of user identity, while the latter refers to the granting of permission for a specific user to perform certain tasks and functions or to access the portal.

If you operate from a safe office connection or from home, its data is a valuable asset for your business. Data also tend to be what cybercriminals need, but many companies do not yet see it like that.

Here are some of the best practices to ensure the safety of chatbot:

Authentication with two factors

This time-tested authentication approach allows users to mark themselves in two ways. Use the username and password, for example, and then respond to the prompt with a unique reply sent to the user via e-mail or phone.

 

Use WAF

A WAF is a Web Application Firewall that protects websites from malicious traffic and harmful requests. Websites are shielded from harm. A WAF may also help prevent bad bots from putting malicious code into the iframe of your chatbot.

User IDs and passwords

They involve a registered user rather than allowing others to use your chatbot. Offenders like quick goals. But it would just be cybercriminal to take an extra measure, including registering with a website.

End-to-End Encryption

This will prevent someone else from accessing a part of a message or transaction other than the recipient and sender.

Biometric Authentication

You’d use objects such as iris scans and fingerprints to give access instead of user ids and passwords.

Authentication Timeouts

This security procedure sets a time limit on how long an authenticated user can remain logged in.

Conclusion

It is a difficult question whether or not a chatbot is safe since there is no definite answer. Also, the safest and stable systems may be fragile and endangered. Safety protocols are however available to improve the security of chatbots if you wish to use them. The method is identical to every other system where confidential data are implemented.

While chatbots are a creative and exciting development in terms of digital customer-company interaction, they provide hackers with another opportunity to find a way into your website for private and confidential access. Therefore, chatbot protection lies in your hands, as are all security aspects of your website. The more security layers you deploy, the harder cybercriminals will be able to lock you and your guests on your web.

Author: Mr. Mohar V, CEO & Co-FOunder, TECHVED